Please note the following trading times for EHD this Christmas:
The warehouse and office will be closed from 5.00pm on Friday 22nd December and will re-open on Wednesday 27th December to Friday 29th December, from 8am – 1pm for collections. We will also be offering a limited emergency delivery service into London on Friday 29th (see below). The warehouse will then be closed on Monday January 1st and reopen on Tuesday 2nd January, 2018 for a normal full day.
For deliveries into London before Christmas, the deadline for receipt of orders is 1.00pm on Thursday 21st December. These will be delivered on Friday 22nd.
Orders required for delivery on Friday 29th December must be sent through on Wednesday 27th or by 10.00am on Thursday 28th. Please specify that delivery is required on Friday, otherwise, it will be scheduled for Tuesday 2nd January 2018.
For pallet deliveries across the rest of the UK, the deadline for receipt of orders is 12.00pm on Wednesday 20th December. These will be delivered on Friday 22nd. If the delivery requires a book-in, the deadline is Tuesday 19th.
Pallet deliveries required between Christmas and New Year can be made. The deadline for orders is 12.00pm on Thursday 21st. The orders must specify that they are for delivery between 27th and 29th, a specific day can be requested, otherwise they will be scheduled for the New Year.
Any orders received after these deadlines cannot be guaranteed for delivery before Christmas.
Please be aware that the outside couriers we use have a huge increase in workload during the 2 weeks leading up to Christmas. Therefore, next day deliveries may not always be possible and we cannot guarantee them during this period. We advise you to place orders as early as possible for deliveries outside of London.
When placing your orders, please give clear instructions or requests. Also, if a delivery can be made any time over a few days, please state this on your order as this may help us in our scheduling.
EHD’s own transport will also have a huge increase in workload during these 2 weeks but we have a little more control of the situation.
As you are aware, we do not offer or guarantee timed deliveries into London throughout the year but if a time window is requested, we do our best to schedule around it. With the increased levels of activity, this will be even more difficult to achieve during these 2 weeks so please be aware of this as well.
Orders for collection from EHD should still be sent with 24 hours’ notice. Customers may still collect up to Friday 22nd before 5.00pm and thereafter between 8am – noon on Wednesday 27th to Friday 29th December. For these collections, please order by 10.00am the day before.
Whilst we will endeavour to continue our policy to help our customers as best we can, please help us by ordering as early and clearly as possible during this very busy period for us all.
Please ensure that all relevant staff are made aware of the above.
Wishing you all a very busy and prosperous Christmas and New Year from the EHD team.