TO ALL EHD CUSTOMERS:
Please note the following opening, ordering and delivery times for EHD this Christmas:
The Sunbury warehouse and main office will be closed from 1.00pm on Monday 24th December and will re-open on Thursday 27th, Friday 28th and Monday 31st December, from 8am – 3pm for processing.
The Fonthill warehouse will be closed from 1.00pm on Monday 24th December and will re-open on Friday 28th and Monday 31st December, from 8am to 3pm for processing.
COLLECTIONS can be made from either warehouse on Monday 31st December, for orders placed on Thursday 27th or Friday 28th, up to 10.00am. As usual, please specify which warehouse you wish to collect from and who will be collecting.
We will be offering a delivery service into London on Monday 31st December (see below). Both warehouses will then be closed on Tuesday January 1st and will reopen on Wednesday 2nd January, 2019 for a normal full day.
For deliveries into London before Christmas, the deadline for receipt of orders is 1.00pm on Thursday 20th December. These will be delivered on Friday 21st.
We will be offering a limited service into London on Monday 24th December, for emergency orders, placed by 12.00 noon on Friday 21st.
Orders required for delivery on Monday 31st December must be sent through on Thursday 27th or by 10.00am on Friday 28th. Please specify that delivery is required on the Monday, otherwise, it will be scheduled for Wednesday 2nd January 2019.
For pallet deliveries across the rest of the UK, the deadline for receipt of orders is 12.00pm on Wednesday 19th December. These will be delivered on Friday 21st. Orders can be placed on Thursday 20th for delivery on Monday 24th but these will be charged as an AM delivery. If the delivery requires a book-in, the deadline is Wednesday 19th.
Pallet deliveries required between Christmas and New Year can be made. The deadline for orders is 12.00pm on Friday 21st. The orders must specify that they are for delivery between 27th and 31st, a specific day can be requested, otherwise they will be scheduled for the New Year.
Any orders received after these deadlines cannot be guaranteed for delivery before Christmas.
Please be aware that the outside couriers we use have a huge increase in workload during the weeks leading up to Christmas. Therefore, next day / 48 hour deliveries may not always be possible and we cannot guarantee them during this period. We advise you to place orders as early as possible for deliveries outside of London.
When placing your orders, please give clear instructions or requests. Also, if a delivery can be made any time over a few days, please state this on your order as this may help us in our scheduling.
EHD’s own transport will also have a huge increase in workload during these weeks but we have a little more control of the situation.
As you are aware, we do not offer or guarantee timed deliveries into London throughout the year but if a time window is requested, we do our best to schedule around it. With the increased levels of activity, this will be even more difficult to achieve during these weeks, so please be aware of this as well.
Whilst we will endeavour to continue our policy to help our customers as best we can, please help us by ordering as early and clearly as possible during this very busy period for us all.
Please ensure that all relevant staff are made aware of the above.
Wishing you all a very busy and prosperous Christmas and New Year from the EHD team.